Renewal Specialist Manager
KnowBe4
Posted
3 weeks ago
Singapore
Onsite
SGD 6K
Mid Level
Full Time
Sema Summary
The Renewal Specialist Manager position at KnowBe4 in Singapore involves overseeing customer renewals and managing client relationships. The role requires a mid-level professional with strong sales and management skills, focusing on improving client retention. Knowledge of customer support and sales processes is essential. This full-time position offers an opportunity to work in a dynamic environment fostering professional growth.
About Company
KnowBe4 is a security awareness training company that specializes in helping organizations manage the ongoing problem of social engineering. Their focus is on providing effective training programs to improve customer security and employee awareness.
Core Requirements
- Bachelor's degree
- 3 years in sales or customer management
- Proven record in customer retention
- Strong communication skills
- Ability to work in a team-oriented environment
Responsibilities
- Oversee customer renewal processes
- Manage client relationships
- Identify upsell opportunities
- Develop retention strategies
- Collaborate with sales teams
- Analyze renewal metrics
- Provide reports on customer feedback
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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