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TSA Group - Australia

Realtime Analyst

TSA Group - Australia

Posted

4 days ago

Pasay, National Capital Region, Philippines

Remote

PHP 50K

Mid Level

Full Time

Match

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Sema

Sema Summary

The Realtime Analyst will manage workforce processes to ensure optimum scheduling. This hybrid role requires strong analytical and communication skills to meet operational demands effectively.

About Company

TSA Group is Australia’s leading specialist in customer experience consultancy and services, committed to transforming brand connections through advanced technologies.

Core Requirements

  • Bachelor's degree in Business or Statistics
  • Strong analytical skills
  • Experience in workforce management
  • Effective communication skills
  • Ability to work in a fast-paced environment

Responsibilities

  • Monitor and manage employee schedules.
  • Analyze data to identify workforce trends.
  • Prepare detailed operational reports.
  • Ensure effective communication across teams.
  • Oversee workforce management processes.
  • Make real-time staffing adjustments.
  • Collaborate with teams for operational needs.

Must Have skills

Analytical skillsCommunication skillsReporting proficiencyProblem-solving abilitiesAttention to detail

Job Keywords

Realtime Analystworkforce managementdata analysiscustomer experiencereporting

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