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Real Time Analyst
IGT Solutions
Posted
3 weeks ago

Taguig, National Capital Region

Onsite

PHP 25K

Junior Level

Full Time

Job Categories

BPO Analysis Customer Support Service

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Sema Summary

As a Real Time Analyst at IGT Solutions, you will be responsible for monitoring and analyzing call center data in real-time for a travel and hospitality account. Your role involves ensuring call center efficiency by analyzing service level performance and identifying areas for improvement. This entry-level position requires strong analytical skills and a keen eye for detail. You will work on-site in Taguig, National Capital Region, Philippines, in a full-time capacity. Although no explicit benefits are listed, working in a BPO environment often includes various perks.

About Company

IGT Solutions is a leading provider of BPO services, focusing on customer experience optimization in various sectors including travel and hospitality.

Core Requirements

Bachelor's degree or equivalent experience
Strong analytical skills
Proficiency in data analysis
Knowledge of BPO operations
Ability to work in a team

Responsibilities

Monitor call center performance metrics in real-time.
Analyze service level agreements for compliance.
Identify trends and provide reports to management.
Help troubleshoot operational issues.
Collaborate with teams to improve service efficiency.
Participate in meetings to discuss performance improvements.
Provide actionable insights based on analysis.

Must Have skills

Analytical skillsData analysisAttention to detailCommunication skillsTeam collaboration

Nice To Have Skills

BPO knowledgeCustomer service experienceTechnical proficiencyPresentation skills

Tools Knowledge Requried

ExcelGoogle AnalyticsCall Center Software

Job Keywords

BPOReal Time AnalysisPerformance MonitoringData InsightsCall Center

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