Real Time Analyst
Ubiquity
Posted
last week
Manila
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The Real Time Analyst monitors and enhances daily staff utilization and call handling. They are responsible for maintaining service levels and occupancy through effective staffing adjustments.
About Company
Ubiquity is focused on delivering innovative solutions in the Business Process Outsourcing sector.
Core Requirements
- 1-2 years experience in real-time analysis
- Familiarity with workforce management in BPO
- Strong reporting skills in Excel
- Ability to communicate data effectively
- Willingness to work graveyard shifts
Responsibilities
- Monitor daily staff utilization and call handling.
- Make staffing decisions based on real-time data.
- Provide service level updates to stakeholders.
- Document and track system outages.
- Maintain expected occupancy and service levels.
- Communicate performance metrics to employees.
- Analyze and enhance call center operations.
Must Have skills
Job Keywords
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