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Real-Time Analyst
Lean Solutions Group
Posted
3 weeks ago

Makati, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Analysis Operations Management Technology Support

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Sema Summary

The Real-Time Analyst monitors live operational data to ensure service levels and performance targets are met. This role involves analyzing trends and making data-driven decisions to optimize workforce efficiency.

About Company

Lean Solutions Group is a next-generation solutions provider integrating AI-driven automation and tech-powered talent for clients in the Supply Chain sector.

Core Requirements

Bachelor’s degree in Business, Operations, Analytics, IT, or related field.
1-2 years of experience in operations monitoring or workforce management.
Experience with NICE suite of applications.
Strong analytical and problem-solving skills.
Proficiency in workforce management tools.

Responsibilities

Monitor live operational data to track performance.
Identify deviations and take corrective actions.
Adjust staffing and workflows in real time.
Communicate updates to relevant teams.
Analyze trends for process improvements.
Prepare key performance metrics and reports.
Collaborate with cross-functional teams to resolve issues.

Must Have skills

Analytical skillsProblem-solvingCommunicationTime managementProficiency in WFM tools

Job Keywords

Real-Time AnalystOperations MonitoringWorkforce ManagementData AnalysisPerformance Metrics

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