Quality Supervisor
Kantipur Management Private Limited
Posted
3 weeks ago
Kathmandu, Bāgmatī, Nepal
Onsite
NPR 50K
Mid Level
Full Time
Sema Summary
Kantipur Management is seeking a Quality Supervisor to oversee call center operations. The role involves monitoring quality and compliance while leading a team of Quality Analysts.
About Company
Kantipur Management Private Limited is an ISO certified BPO and HR outsourcing company in Nepal, specializing in various sectors including telecom and finance.
Core Requirements
- Graduate degree preferred
- 1-2 years of experience in BPO Quality Assurance
- Experience as QA Lead/Supervisor
- Strong knowledge of contact center processes
- Proficient in MS Excel and PowerPoint
Responsibilities
- Monitor customer interactions for quality assurance
- Lead and mentor Quality Analysts
- Conduct audits and root cause analysis
- Drive quality improvement initiatives
- Prepare quality reports and dashboards
- Coordinate with Operations and Training teams
- Ensure compliance with quality standards
Must Have skills
Job Keywords
Similar Jobs
Site Supervisor
Sojojob Pvt Ltd
Kathmandu, Bāgmatī, Nepal
Store Supervisor
Sajilo Net Pvt Ltd
Kathmandu, Bāgmatī, Nepal
Sales Supervisor
Get Job Pvt Ltd
Biratnagar, Kosi Zone, Nepal
Operation Supervisor
Semesteria
Kathmandu, Bāgmatī
Plumbing Supervisor
Royal Tulip Kathmandu
Lalitpur District, Nepal
Technical Supervisor
Sales & Marketing Vacancy Nepal
Kathmandu, Bāgmatī, Nepal
Technical Supervisor
Technician Nepal
Kathmandu, Bāgmatī, Nepal
Channel Partner Supervisor
Click Dribble
Kathmandu, Bāgmatī, Nepal
Software Quality Engineer
ITONICS
Kathmandu
Quality Control Officer
Nepal Samachar
Bharatpur, Chitwan
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.