Quality Specialist
Concentrix
Posted
last week
Makati, National Capital Region
Onsite
PHP 30K
Intern Level
Full Time
Sema Summary
As a Quality Specialist at Concentrix, you will monitor and evaluate inbound and outbound communications. The role includes participating in quality audits and calibration sessions to ensure best practices.
About Company
Concentrix is a global technology and services leader that empowers brands through human-centered, tech-powered solutions.
Core Requirements
- Bachelor's Degree in a related field
- Effective communication skills
- Proficiency in Microsoft Office
- Ability to multi-task
- Detail-oriented
Responsibilities
- Monitor and evaluate inbound and outbound calls.
- Report evaluations to business stakeholders.
- Participate in calibration and call listening sessions.
- Conduct internal quality audits.
- Maintain knowledge of client products and services.
- Meet departmental productivity requirements.
- Contribute to maintaining documentation.
Benifits
- Health Insurance
- Paid Time off
- Bereavement Leave
- Life Insurance
- Employee Assistance Program
Must Have skills
Job Keywords
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