Quality Manager
Probe CX
Posted
last week
Quezon City, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Quality Manager will lead quality governance and drive continuous improvement. This role is pivotal in aligning operational performance with business goals.
About Company
Probe CX is a global customer experience organization focused on enhancing interactions with a blend of people and technology, delivering scalable solutions across multiple industries.
Core Requirements
- At least 3 years of leadership experience in a BPO setting.
- Experience in healthcare, logistics, or travel industries is preferred.
- Strong communication and client management skills.
- Ability to develop and implement quality management systems.
- Willingness to work on a shifting schedule.
Responsibilities
- Lead strategic quality planning initiatives.
- Implement and maintain a Quality Management System.
- Track KPIs and develop aligned quality processes.
- Define process control mechanisms for stability.
- Deliver training programs for new quality frameworks.
- Oversee quality performance discussions with clients.
- Identify and implement process improvement opportunities.
Must Have skills
Job Keywords
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