Quality Manager
WNS
Posted
3 weeks ago
Muntinlupa City, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Quality Manager will oversee team performance and ensure operational support. This role requires strong analytical skills and experience in the BPO sector.
About Company
WNS is a global leader in Business Process Management, providing a wide range of services across various industries. Established in 2008, WNS Philippines has grown rapidly, employing over 11,000 professionals.
Core Requirements
- College Graduate
- 7 to 9 years of BPO experience
- 3 to 5 years as a Transformational Quality Manager
- Greenbelt or Blackbelt Certification
- Strong problem-solving and analytical skills
Responsibilities
- Manage team performance and metrics.
- Provide coaching and feedback to team members.
- Perform administrative tasks for operational support.
- Lead teams to achieve monthly deliverables.
- Ensure quality standards are met.
- Facilitate training and development for staff.
- Collaborate with other departments to improve processes.
Benifits
- Free HMO Coverage
- Paid Leaves
- Skills Training opportunities
- Annual appraisal
- Structured career path
Must Have skills
Job Keywords
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