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Quality Assurance Team Lead
IGT Solutions
Posted
last week

Muntinlupa City

Onsite

IDR 12M

Mid Level

Full Time

Job Categories

Quality Testing BPO IT Management

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Sema Summary

The Quality Assurance Team Lead will oversee the QA team in ensuring that BPO services meet high standards. This role requires a strong background in quality assurance and experience in a similar environment.

About Company

IGT Solutions is a leading customer experience company dedicated to delivering AI-driven transformative experiences globally. With a workforce of over 25,000 specialists, it offers innovative solutions across various industries.

Core Requirements

At least 2 years of college education.
Experience in BPO QA for at least 1 year.
ISO/COPC certification is a plus.
Lean Six Sigma certification preferred.
Strong communication and customer service skills.

Responsibilities

Lead the QA team to ensure compliance with standards.
Develop and implement quality assurance policies.
Conduct training sessions for QA staff.
Monitor and report on quality metrics.
Coordinate with other departments to improve service quality.
Assess team performance and provide feedback.
Identify areas for process improvement and training needs.

Must Have skills

Quality AssuranceAnalytical SkillsProblem SolvingAdaptabilityTeam LeadershipCustomer ServiceCommunication

Job Keywords

Quality AssuranceTeam LeadBPOISO CertificationLean Six Sigma

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