Quality Assurance Specialist
WOM Finance
Posted
last week
Tangerang, Banten, Indonesia
Onsite
IDR 10M
Mid Level
Full Time
Sema Summary
The Quality Assurance Specialist ensures that agents meet quality standards in telecommunications. This role involves analyzing agent performance and recommending improvements.
About Company
WOM Finance, established in 1982, specializes in financing motorcycles and is part of Maybank Group, focusing on consumer and business satisfaction.
Core Requirements
- Bachelor's degree in any major
- 1 year experience in Quality Assurance or similar roles
- Strong communication and negotiation skills
- Proficiency in MS Office and Google Workspaces
- Understanding of finance business processes
Responsibilities
- Check the quality of agent communications.
- Analyze defects in telemarketing efforts.
- Recommend strategies for agent development.
- Conduct training sessions for agents.
- Monitor agent performance metrics.
- Collaborate with management on quality improvements.
- Create reports on quality assurance findings.
Must Have skills
Job Keywords
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