Quality Assurance Specialist
Empower
Posted
last week
Taguig, National Capital Region
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Quality Assurance Specialist monitors and evaluates the quality of phone interactions with representatives and advisors. This role ensures compliance with industry policies and procedures.
About Company
Empower is a financial services company focused on helping individuals achieve financial freedom through innovative solutions. With a history dating back to 1891, Empower continues to prioritize customer service and financial confidence.
Core Requirements
- Bachelor’s degree in a related field
- Experience in financial services
- Excellent verbal and written communication skills
- Intermediate Microsoft Office skills
- Ability to travel occasionally
Responsibilities
- Evaluate calls of representatives and advisors
- Provide feedback on call quality
- Document and escalate call monitoring issues
- Compile month-end reports on call metrics
- Collaborate with internal resources for training
- Review call evaluation methodologies
- Assist with organizing training related projects
Must Have skills
Job Keywords
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