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Quality Assurance Specialist
Maya
Posted
last week

Mandaluyong, National Capital Region, Philippines

Onsite

PHP 60K

Mid Level

Full Time

Job Categories

Quality Customer Support Banking Finance

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Sema Summary

This role involves monitoring and improving the quality of customer interactions at Maya. The specialist ensures compliance with regulations and identifies risks that affect customer satisfaction.

About Company

Maya is a financial services platform that offers a variety of integrated financial services aimed at enhancing the financial experience for Filipinos.

Core Requirements

Bachelor's degree
1-4 years experience in Quality Assurance or Customer Support
Familiar with CRM and ticketing tools
Strong analytical skills
Understanding of compliance-driven processes

Responsibilities

Monitor quality of customer interactions.
Ensure compliance with internal standards.
Identify experience gaps affecting customers.
Collaborate with vendors and internal teams.
Drive continuous improvement initiatives.
Evaluate operations across support channels.
Address risks and defects in services.

Must Have skills

Analytical skillsCommunication skillsStakeholder managementAttention to detailProblem-solving

Job Keywords

Quality AssuranceCustomer SupportFinTechOperational ExcellenceDigital Banking

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