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Quality Assurance Specialist
Concentrix
Posted
last week

Mandaluyong, National Capital Region

Onsite

PHP 30K

Mid Level

Full Time

Job Categories

Quality IT Services Consulting Support

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Sema Summary

The Quality Assurance Specialist monitors and evaluates customer interactions to improve service quality. They report findings and collaborate with business stakeholders to enhance best practices.

About Company

Concentrix is a global leader in technology and services that empowers major brands with integrated solutions across enterprises.

Core Requirements

Bachelor's degree or equivalent experience
Experience in quality assurance or relevant field
Strong analytical skills
Familiarity with client products and services
Ability to support departmental goals

Responsibilities

Monitor and evaluate inbound and outbound communications.
Report evaluation results to stakeholders.
Participate in calibration and call listening sessions.
Conduct internal audits to assess quality control.
Maintain an up-to-date knowledge base of programs.
Achieve departmental productivity requirements.
Contribute to the improvement of processes.

Must Have skills

Analytical skillsAttention to detailCommunication skillsProblem-solvingFamiliarity with quality assurance processes

Job Keywords

Quality AssuranceMonitoringEvaluationStakeholdersAuditing

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