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Quality Assurance Specialist
SRKay Consulting Group
Posted
last week

Kuala Lumpur

Onsite

MYR 5K

Mid Level

Contract

Job Categories

Quality Insurance Customer Compliance Analysis

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Sema Summary

The Quality Assurance Specialist will monitor and improve quality, compliance, and customer service interactions in the insurance sector. This role ensures service standards and regulatory requirements are consistently met while driving improvements in customer experience.

About Company

SRKay Consulting Group specializes in strategic offshoring and innovative solutions that empower businesses to achieve global competitiveness and operational efficiency.

Core Requirements

High school diploma or above
2+ years experience in quality assurance or customer service
Fluent in Cantonese
Proficient in Traditional Chinese and English
Strong analytical skills and attention to detail

Responsibilities

Monitor and evaluate telemarketing and customer service interactions
Ensure adherence to internal policies and service standards
Provide feedback to customer service representatives
Prepare quality reports and performance summaries
Collaborate on quality improvement initiatives
Deliver training on customer service standards
Recommend process improvements to enhance service quality

Must Have skills

Quality assurance methodologiesCustomer serviceAnalytical skillsCommunication skillsPC literacy in Microsoft Office

Job Keywords

Quality AssuranceCustomer ServiceCantoneseComplianceInsurance

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