Quality Assurance Associate
COCOLIFE
Posted
last week
Las Piñas, National Capital Region, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Quality Assurance Associate will monitor and evaluate customer service interactions to ensure quality standards. This full-time role aims to enhance operational efficiency and customer satisfaction.
About Company
COCOLIFE is the leading Filipino-owned stock life insurance company in the Philippines, committed to quality and professional growth while offering a diverse range of financial products.
Core Requirements
- Bachelor’s degree in business administration or related field.
- 1-3 years of experience in quality assurance or customer service.
- Expertise in Quality Control and Quality Management.
- Strong analytical skills for data evaluation.
- Effective communication and problem-solving abilities.
Responsibilities
- Monitor and evaluate customer interactions.
- Ensure compliance with quality assurance standards.
- Identify areas for improvement in service processes.
- Support operational efficiency initiatives.
- Collaborate with teams to enhance quality outcomes.
- Assist in internal compliance efforts.
- Contribute to customer satisfaction enhancements.
Benifits
- Guaranteed 15th-month bonus
- Performance incentives
- Health insurance
- Additional medical allowances
- Mental health leave
Must Have skills
Job Keywords
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