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Quality Assurance Analyst
Restroworks
Posted
3 weeks ago

New Delhi, Delhi, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Quality Analysis Technology Customer Training

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Sema Summary

The Quality Assurance Analyst monitors customer interactions and provides insights for performance improvement. This role requires strong attention to detail and analytical skills.

About Company

Restroworks is a leading cloud-based restaurant technology platform that supports over 20,000 restaurants globally, enhancing operational efficiency and guest experience.

Core Requirements

Bachelor's degree in a relevant field.
1-1.5 years experience in customer service (optional).
0.5 years experience as a Quality Analyst.
Technical knowledge of Windows and hardware troubleshooting.
Strong communication and presentation skills.

Responsibilities

Manage team performance against quality standards.
Evaluate and document performance through call monitoring.
Train and coach employees to meet quality standards.
Ensure compliance with quality and company standards.
Provide actionable insights for performance improvement.
Conduct group and individual training sessions.
Create content for training programs.

Must Have skills

Attention to detailAnalytical skillsProblem-solving abilitiesCommunication skillsMicrosoft Office proficiency

Job Keywords

Quality AssuranceCustomer ServiceTrainingPerformance MonitoringAnalytical Skills

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