Quality Assurance Analyst
Monee
Posted
yesterday
Manila
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
Monee is seeking a Quality Assurance Senior Analyst to enhance customer service quality. Located in Manila, this full-time position requires mid-level experience in testing and analysis. The role focuses on identifying and resolving quality issues to ensure optimal customer satisfaction. While specific benefits are not detailed, it offers competitive compensation. Ideal candidates will have proven skills in QA processes.
About Company
Monee specializes in customer service solutions, aiming to provide exceptional support and quality assurance for clients. Their team is dedicated to maintaining high standards of service delivery.
Core Requirements
- Bachelor's degree
- Experience in quality assurance
- Strong analytical skills
- Knowledge of testing methodologies
- Proficient in customer service principles
Responsibilities
- Conduct quality assurance testing
- Analyze customer feedback
- Identify areas for improvement
- Develop QA processes and procedures
- Collaborate with customer service teams
- Provide training on quality standards
- Prepare reports on service quality
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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