Quality Analyst
Concentrix
Posted
3 weeks ago
Quezon City, National Capital Region
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
Concentrix is seeking a Quality Analyst based in Quezon City, National Capital Region. This full-time role focuses on assessing and improving the quality of services provided. The ideal candidate will possess junior-level experience in quality assurance and analysis to support team training and performance monitoring. The position does not mention specific benefits, but offers opportunities for career growth within a dynamic environment.
About Company
Concentrix is a global leader in customer engagement and technology solutions, committed to delivering high-quality service and support.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in quality analysis
- Strong analytical skills
- Ability to provide constructive feedback
- Proficiency in communication
Responsibilities
- Evaluate service quality and compliance
- Provide feedback to support staff
- Conduct training sessions
- Monitor team performance metrics
- Collaborate with management on quality initiatives
- Identify areas for improvement
- Compile reports on quality trends
Must Have skills
Nice To Have Skills
Job Keywords
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