Quality Analyst
Pulse
Posted
last week
Mumbai, Maharashtra
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
We are seeking a detail-oriented Quality Analyst with a strong background in call audits and customer feedback. The ideal candidate will analyze calls and provide actionable feedback to ensure high standards in customer interactions.
About Company
Pulse transforms business financial data into interactive insights, providing a user-friendly overview of financial health for SMEs.
Core Requirements
- Bachelor’s degree
- 2–4 years in Quality Analyst role
- Strong background in sales and collections
- Familiarity with call recording systems
- Excellent communication and analytical skills
Responsibilities
- Conduct call audits for sales and collections teams.
- Provide structured feedback to agents.
- Prepare quality reports using Microsoft Office.
- Collaborate with Operations teams on quality goals.
- Monitor customer feedback to recommend improvements.
- Support quality-related projects.
- Analyze call adherence to compliance and customer satisfaction.
Must Have skills
Job Keywords
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