Quality Analyst
TaskUs
Posted
last week
Meycauayan, Central Luzon, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Quality Analyst ensures Teammates maintain high-quality work and compliance with processes. They analyze, evaluate, and resolve backend issues affecting tools and performance.
About Company
TaskUs provides outsourced digital services and customer experience solutions to technology companies. They focus on a People First culture, supporting employee growth and community impact.
Core Requirements
- Knowledge of customer service practices
- Ability to recognize patterns in data
- Strong communication skills
- Research and analytics experience
- Conflict resolution abilities
Responsibilities
- Prepare performance quality reports
- Identify and escalate quality issues
- Verify solutions to quality issues
- Conduct calibration sessions with teams
- Attend weekly business reviews
- Maintain communication with clients
- Support Teammates in resolving their issues
Benifits
- Comprehensive benefits packages
- Competitive industry salaries
- Internal mobility opportunities
- Professional growth support
- Inclusive environment
Must Have skills
Job Keywords
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