Quality Analyst
Concentrix
Posted
3 weeks ago
Federal Territory of Kuala Lumpur
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
As a Quality Analyst at Concentrix, you will be responsible for monitoring and evaluating customer interactions to ensure quality standards are met. This position is located in Kuala Lumpur, Malaysia, and requires mid-level experience in quality analysis. Key responsibilities include reporting on quality metrics and providing feedback for process improvements. The role is full-time, emphasizing attention to detail and analytical skills while working collaboratively with team members.
About Company
Concentrix is a global leader in customer experience solutions and technology, providing a range of services to enhance customer satisfaction and operational efficiency.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in quality assurance
- Strong analytical skills
- Excellent communication abilities
- Proficiency in quality metrics reporting
Responsibilities
- Monitor customer interactions for quality assurance
- Evaluate performance against established metrics
- Provide actionable feedback to teams
- Assist in the development of quality standards
- Create reports on quality outcomes
- Identify areas for process improvement
- Collaborate with other departments to enhance quality
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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