Quality Analyst
Semesteria
Posted
last week
Chennai, Tamil Nadu, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The role involves leading and evaluating quality analysts within a BPO background. Candidates should be comfortable in a leadership position, promoting quality assurance and continuous improvement.
About Company
Inspiration Manpower Consultancy Pvt Ltd is involved in recruitment and staffing solutions across various sectors. They focus on providing quality service to clients and candidates.
Core Requirements
- Graduate degree in a relevant field
- 3-15 years of experience in Quality Assurance
- Strong people management skills
- Excellent communication abilities
- Experience in BPO settings
Responsibilities
- Lead and mentor a team of Quality Analysts.
- Oversee quality monitoring across various channels.
- Prepare and maintain quality documentation and scorecards.
- Analyze QA results and team performance trends.
- Conduct capacity planning for the QA team.
- Deliver quality reports for internal leadership.
- Communicate with clients on quality insights and improvement actions.
Must Have skills
Job Keywords
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