QA Consultant
Bill Gosling Outsourcing
Posted
last week
Gurgaon, Haryana, India
Onsite
INR 72K
Mid Level
Full Time
Sema Summary
The QA Consultant evaluates and audits communications to ensure quality standards are met. The role involves providing feedback and participating in internal and client training programs.
About Company
Bill Gosling Outsourcing is a leading provider of outsourcing solutions, specializing in enhancing customer care and operational efficiency through innovative technology and professional expertise.
Core Requirements
- Degree in relevant field
- Experience in quality assurance processes
- Strong communication skills
- Ability to analyze data and feedback
- Familiarity with client instruction protocols
Responsibilities
- Evaluate conversations for quality assurance.
- Write feedback for performance improvement.
- Participate in calibration calls with clients.
- Meet daily productivity targets.
- Complete client-specific training.
- Engage in continuous professional development.
- Adhere to company policies and conduct standards.
Benifits
- Growth Opportunities
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
Must Have skills
Job Keywords
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