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Production Support Engineer
CGI
Posted
2 days ago

Hyderabad, Telangana, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Engineering Support IT Software Maintenance

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Sema Summary

The Production Support Engineer at CGI will be responsible for maintaining and supporting production environments. This includes monitoring systems, resolving incidents, and ensuring high availability of applications. Candidates should have a strong understanding of software engineering and support processes. This mid-level position is based in Hyderabad, India, and requires a collaborative and adaptive approach to work.

About Company

CGI is a global IT and business consulting services firm that provides a wide range of services designed to help clients achieve their business goals.

Core Requirements

Bachelor's degree in Computer Science
Experience in production support
Knowledge of incident management
Strong problem-solving skills
Ability to work in a team

Responsibilities

Monitor production systems for issues
Troubleshoot and resolve incidents
Collaborate with development teams
Provide on-call support as needed
Document processes and solutions
Implement system upgrades and patches
Perform regular system audits

Must Have skills

JavaProblem-solvingIncident managementCollaborationSystem monitoring

Nice To Have Skills

SQLAgile methodologiesScripting languagesCloud servicesCI/CD tools

Tools Knowledge Requried

JavaSQLMonitoring toolsIncident management softwareCollaboration platforms

Job Keywords

Production SupportSoftware EngineerJavaIncident ManagementProblem Solving

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