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Production Specialist
Wipro
Posted
3 weeks ago

Pune, Maharashtra, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Support IT Customer Service Consulting

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Sema Summary

The role involves providing technical support and resolving client issues to meet service level agreements. It requires effective communication and problem-solving skills to ensure customer satisfaction.

About Company

Wipro Limited is a leading AI-powered technology services and consulting company focused on building innovative solutions for digital transformation. With over 230,000 employees, Wipro delivers intelligent and sustainable business solutions.

Core Requirements

Bachelor's degree in a relevant field
3-5 years of experience in technical support
Strong communication skills
Ability to troubleshoot client issues
Familiarity with service level agreements

Responsibilities

Manage transactions as per quality standards
Field incoming help requests from clients
Document end user identification information
Update availability in the RAVE system
Record and track all client queries
Provide product support and resolution
Maintain logs of customer queries

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationTime management

Job Keywords

Technical SupportCustomer ServiceTroubleshootingClient InteractionProcess Management

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