Production Agent
Wipro
Posted
last week
Greater Kolkata Area
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
This role involves providing effective technical support to clients and resolving issues as per defined SLAs. The ideal candidate will manage transactions, document client interactions, and enhance customer service levels.
About Company
Wipro is a leading IT services and consulting company focused on creating innovative solutions for digital transformation. With over 230,000 employees across 65 countries, Wipro delivers client-centric services leveraging AI-powered technologies.
Core Requirements
- Bachelor's degree or equivalent experience
- Strong communication skills
- Customer service experience
- Technical support knowledge
- Ability to manage multiple tasks
Responsibilities
- Manage transactions according to quality standards.
- Field incoming help requests from clients.
- Document end user identification and nature of issues.
- Update availability in the RAVE system.
- Track and document all queries and resolutions.
- Resolve client queries as per SLAs.
- Provide product support and guide users through troubleshooting.
Must Have skills
Job Keywords
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