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Product Support Specialist
Stripe
Posted
last week

Singapore, Singapore

Remote

SGD 6K

Mid Level

Full Time

Job Categories

Support Technical Product Customer Management

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Sema Summary

The Product Support Specialist at Stripe will enhance user experiences through technical support. The role requires collaboration with various teams to address complex issues and continuously improve support processes.

About Company

Stripe is a financial infrastructure platform empowering millions of businesses to manage payments and grow revenue. The company is a leader in online financial services, headquartered in San Francisco.

Core Requirements

2+ years in product support
Proficiency in SQL
Experience with APIs
Strong problem-solving skills
Project management experience

Responsibilities

Analyze technical issues through user interaction.
Develop product expertise with cross-functional teams.
Optimize support processes for efficiency.
Lead initiatives for key performance metrics.
Create documentation for self-service support.
Collaborate to improve the platform based on feedback.
Manage projects to identify and implement process solutions.

Benifits

equity
company bonus
retirement plans
health benefits
wellness stipends

Must Have skills

SQLAPIsProblem-solvingStakeholder managementProject managementAnalytical thinkingTechnical communication

Job Keywords

Product SupportTechnical SupportSQLAPIsCustomer Experience

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