Product Support Specialist
Sidepanda
Posted
3 weeks ago
Remote
Remote
INR 50K
Entry Level
Full Time
Sema Summary
The Product Support Specialist will provide technical and customer support for Shopify Apps. This role involves handling customer inquiries and resolving technical issues while contributing to the company's growth.
About Company
Sidepanda is a lean startup focused on building sustainable apps for niche problems, aiming to grow a profitable business while maintaining a calm work environment.
Core Requirements
- 1-4 years of experience in customer support
- Experience with Shopify Apps
- Proficiency in HTML, CSS, and JS
- Ability to work remotely
- Strong communication skills
Responsibilities
- Handle day-to-day customer support via chat and email
- Take customer calls and provide assistance
- Resolve small technical issues for customers
- Create and maintain a knowledge base
- Stay updated on product features
- Follow defined processes diligently
- Collaborate with the team to achieve company goals
Must Have skills
Job Keywords
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