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Product Support Specialist
Lighthouse
Posted
last week

Kuala Lumpur, Malaysia

Remote

MYR 5K

Mid Level

Full Time

Job Categories

Support Customer Hospitality Technology Service

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Sema Summary

The Product Support Specialist at Lighthouse will empower users to optimize their use of Lighthouse products. This role requires strong communication skills and a commitment to customer satisfaction in a hybrid working environment.

About Company

Lighthouse is the leading commercial platform for the travel and hospitality industry, providing actionable insights and tools to maximize revenue growth. With a diverse team, they focus on delivering exceptional customer experiences.

Core Requirements

Fluent in English and Mandarin
Experience in the hospitality industry
Proficient with Google Apps
Strong communication skills
Detail-oriented with a customer service mindset

Responsibilities

Educate users on Lighthouse products
Respond to customer inquiries via chat and email
Resolve product-related issues efficiently
Prepare user manuals and support materials
Collaborate with Business Development teams
Troubleshoot technical issues for clients
Ensure smooth workflow between departments

Benifits

Flexible working environment
Flexible time off
Career development
Referral bonuses
Competitive compensation

Must Have skills

Technical troubleshootingCustomer service skillsProblem-solving abilitiesStrong writing skillsTeam collaboration

Job Keywords

Product SupportCustomer ServiceHospitalityTechnical SupportCommunication

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