Product Support Specialist
Shopee
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Product Support Specialist at Shopee ensures smooth platform operations by assisting users and investigating product issues. This role requires strong problem-solving skills and effective communication with cross-functional teams.
About Company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan, providing a secure and fast online shopping experience. Launched in 2015, it aims to enhance its platform through ongoing product optimization and user-centered strategies.
Core Requirements
- Bachelor's degree in a relevant field.
- Experience in customer or technical support.
- Familiarity with the Shopee platform.
- Strong problem-solving skills.
- Effective communication skills.
Responsibilities
- Assist users with product-related issues.
- Investigate and resolve user issues.
- Provide product expertise and insights.
- Document and report on user feedback.
- Manage projects related to product support.
- Ensure quality assurance in support processes.
- Communicate with stakeholders about issues.
Must Have skills
Job Keywords
Similar Jobs
Product Support Specialist
Sidepanda
Remote
Production Specialist
Wipro
Cebu, Central Visayas, Philippines
Seller Support Specialist
Shopee
Manila, National Capital Region, Philippines
Global Support Specialist
Kuehne+Nagel
Cebu, Central Visayas, Philippines
Project Specialist
Boomering
Angeles, Central Luzon, Philippines
Application Support Specialist
Information Professionals, Inc. (IPI)
Taguig, National Capital Region, Philippines
Product Support Engineer
Teradyne
Lapu-Lapu, Central Visayas, Philippines
Process Specialist
Infosys BPM Philippines
Muntinlupa City, National Capital Region, Philippines
Property Specialist
Alveo Land
Makati
Property Specialist
Ayala Land Premier
Makati, National Capital Region
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.