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Product Support Specialist
Roblox
Posted
yesterday

Gurugram, Haryana

Onsite

INR 30K

Full Time

Job Categories

Support Customer Product Service Technical

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Sema Summary

As a Product Support Specialist at Roblox in Gurugram, Haryana, you will be responsible for assisting customers with product inquiries and support issues. The role requires strong technical knowledge and excellent communication skills. You will work closely with the product development team to provide feedback and ensure customer satisfaction. Ideal candidates will have a background in customer service or technical support, with a focus on resolving issues effectively. This position is full-time and primarily on-site.

About Company

Roblox is a global platform that brings people together through play, allowing users to create, share, and engage with social experiences.

Core Requirements

Bachelor's degree or equivalent experience
Strong problem-solving skills
Excellent verbal communication
Experience in customer service
Technical troubleshooting abilities

Responsibilities

Assist customers with product inquiries.
Resolve technical issues related to products.
Communicate effectively with users.
Provide feedback to the development team.
Document support processes for future reference.
Conduct training sessions for new users.
Maintain high customer satisfaction levels.

Must Have skills

Technical supportCommunication skillsProblem-solvingCustomer serviceDocumentation

Nice To Have Skills

Project managementTime managementTeam collaboration

Job Keywords

Product SupportCustomer ServiceTechnical SupportProblem SolvingCommunication

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