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Product Support Engineer
PayPal
Posted
yesterday

Singapore, Singapore

Onsite

SGD 5K

Full Time

Job Categories

Support Tech Operations Engineering Product

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Sema Summary

The Product Support Engineer at PayPal will be responsible for technical operations and product support. This role will require strong technical skills, customer service abilities, and problem-solving capabilities. While specific experience levels are not mentioned, candidates should be prepared to address complex technical issues. The position is based in Singapore and employs a full-time schedule, emphasizing engagement with customers and operational efficiency.

About Company

PayPal is a global leader in digital payments, providing a safe and secure method for consumers and businesses to make transactions online. Their mission is to democratize financial services and empower users with innovative payment solutions.

Core Requirements

Technical support experience
Problem-solving skills
Excellent communication
Team collaboration
Customer service orientation

Responsibilities

Provide technical assistance to customers
Manage product support operations
Collaborate with engineering teams
Identify and resolve product issues
Maintain strong customer relationships
Document technical processes
Assist in product testing and feedback

Must Have skills

Technical knowledgeCommunicationProblem-solvingCustomer serviceTeamwork

Nice To Have Skills

Operational tools familiarityConflict resolutionTime management

Tools Knowledge Requried

Customer Support SoftwareDatabase ManagementProblem Tracking Tools

Job Keywords

Product SupportCustomer ServiceTechnical OperationsEngineeringProblem Solving

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