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Product Support Engineer
Cato Networks
Posted
last month

Metro Manila

Remote

PHP 40K

Junior Level

Full Time

Job Categories

Support Engineering Remote Technology IT

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Sema Summary

Cato Networks is seeking a junior Product Support Engineer for a full-time, remote position based in Metro Manila. In this role, you will be responsible for addressing customer inquiries and technical issues related to our networking solutions. Candidates should have a basic understanding of technical support in a technology environment. The position offers a competitive salary and the opportunity to work with a dynamic team to enhance customer satisfaction.

About Company

Cato Networks is a leading company in the networking solutions industry, specializing in enhancing secure access to applications and resources worldwide.

Core Requirements

Bachelor's degree in IT or related field
Basic technical support skills
Strong communication skills
Problem-solving abilities
Team collaboration experience

Responsibilities

Provide technical support to customers
Resolve product and service issues
Document customer interactions
Assist with troubleshooting network problems
Collaborate with product teams for improvements
Follow up with customers on resolutions
Deliver exceptional customer service

Must Have skills

Technical supportCommunicationProblem-solvingCollaborationAttention to detail

Nice To Have Skills

Customer service experienceNetworking knowledgeAnalytical skillsCRM systemsMultilingual abilities

Job Keywords

Product SupportTechnical SupportCustomer ServiceEngineeringNetworking

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