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Product Support Engineer
ZOOP
Posted
last week

Pune, Maharashtra, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Support Engineering SaaS Cloud Technology

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Sema Summary

The Product Support Engineer will be responsible for owning production support and resolving live system issues. The role involves working closely with engineering teams and managing client-facing escalations.

About Company

ZOOP is a technology company dedicated to streamlining onboarding processes for businesses with a focus on security and efficiency.

Core Requirements

3+ years in Product Support or Production Support roles.
Strong experience with Elastic and Kibana.
Hands-on knowledge of GCP.
Experience with Metabase for queries and dashboards.
Strong analytical and communication skills.

Responsibilities

Own production support and resolve live system issues.
Create and manage alerts & monitoring dashboards using Elastic/Kibana.
Analyze logs and metrics to identify root causes and implement fixes.
Work hands-on with GCP for monitoring and troubleshooting.
Document Root Cause Analysis (RCA) and preventive actions.
Track issues via Jira and ensure SLA adherence.
Collaborate with Engineering, DevOps, and Product teams.

Must Have skills

ElasticKibanaGCPMetabaseAnalytical skillsCommunication skillsSQL

Job Keywords

Product SupportEngineeringObservabilitySaaSCloud

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