Product Support Engineer
eClinical Solutions
Posted
3 weeks ago
Bengaluru, Karnataka, India
Onsite
INR 50K
Entry Level
Full Time
Sema Summary
The Product Support Engineer provides first-level assistance to clients using the elluminate platform. This role involves resolving technical issues and ensuring customer satisfaction.
About Company
eClinical Solutions is a data and analytics platform provider for life sciences organizations, helping them manage clinical trials efficiently.
Core Requirements
- Bachelor's degree in Computer Science or IT.
- Fluency in English.
- Experience in customer support.
- Strong communication skills.
- Ability to work in a fast-paced environment.
Responsibilities
- Respond to technical support emails.
- Identify and resolve client issues.
- Document and track client problems.
- Develop expertise in the elluminate platform.
- Provide step-by-step resolution procedures.
- Build relationships with customers.
- Coordinate software upgrade rollouts.
Must Have skills
Job Keywords
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