Product Support Associate
Thomson Reuters
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
As a Product Support Associate, you will resolve customer inquiries and provide technical support for software and hardware issues. This role requires strong problem-solving skills and the ability to educate customers on product features.
About Company
Thomson Reuters is a global leader in providing trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media sectors. They empower professionals with data and insights to make informed decisions.
Core Requirements
- Bachelor’s Degree
- 2 years of technical support experience
- Understanding of customer service in contact centers
- Excellent English communication skills
- Strong problem-solving abilities
Responsibilities
- Resolve customer inquiries via phone, email, and chat.
- Diagnose technical problems using troubleshooting tools.
- Collaborate with internal teams to resolve issues.
- Document customer interactions accurately.
- Educate customers on product features and updates.
- Maintain professionalism in all communications.
- Adapt to new products and process changes.
Benifits
- Flexible vacation
- Mental Health Days
- Tuition reimbursement
- Retirement savings
- Work from anywhere
Must Have skills
Job Keywords
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