Product Support Analyst
FIS
Posted
2 days ago
Pune
Remote
INR 60K
Full Time
Sema Summary
The Analyst II, Product Technical Support role at FIS involves providing technical support for products and services in the Pune/Pimpri-Chinchwad area. The position demands strong analytical skills for troubleshooting and resolving customer issues effectively. Candidates should be comfortable working in a hybrid environment and possess a good understanding of technical support processes. The role is suitable for individuals seeking a full-time opportunity with potential for career growth in a dynamic tech company.
About Company
FIS is a global leader in financial services technology, offering solutions that enhance and simplify the payment experience for businesses and consumers alike.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in technical support
- Strong analytical skills
- Good communication abilities
- Ability to work in a hybrid environment
Responsibilities
- Provide technical product support to customers
- Troubleshoot and resolve issues escalated from clients
- Document support procedures and solutions
- Assist in training customers on product features
- Collaborate with engineering teams to improve product quality
- Monitor system performance and report anomalies
- Stay updated on product developments and updates
Must Have skills
Nice To Have Skills
Job Keywords
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