Product Operations
SPX Express
Posted
5 days ago
Ho Chi Minh City, Vietnam
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
The role involves supporting system inquiries and providing ongoing technical and user support. Candidates will also engage in user training and documentation development.
About Company
SPX Express is a leading logistics partner in Southeast Asia, Taiwan, and Brazil, delivering comprehensive logistics services to enhance operational efficiency for businesses.
Core Requirements
- Good verbal and written communication skills
- Multi-task management skills
- Ability to learn quickly and understand logic
- Empathy with user pain points
- Self-motivated and result-oriented
Responsibilities
- Respond to system inquiries and troubleshoot issues.
- Perform UAT for new features.
- Train users and provide ongoing support.
- Develop and maintain user documentation.
- Build relationships for problem understanding and resolution.
- Track system issues and enhancement requests.
- Assist with project planning and rollout.
Must Have skills
Job Keywords
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