Process Trainer
TP
Posted
last week
Mumbai, Maharashtra, India
Onsite
INR 40K
Mid Level
Full Time
Sema Summary
The Process Trainer role involves conducting training for new hires in insurance customer service. Responsibilities include evaluating trainees and providing hands-on system training.
About Company
TP Group, known previously as Teleperformance, is a leader in digital business services with over 10,000 employees, adapting to the evolving market demands.
Core Requirements
- Graduate in any discipline
- 1-3 years of training experience
- Knowledge of insurance terminology
- Proficient in MS Office
- Strong communication skills
Responsibilities
- Conduct new hire training for insurance customer service.
- Provide hands-on system training for CRMs and policy platforms.
- Maintain training reports and attendance records.
- Identify skill gaps and recommend improvement plans.
- Support agents during the OJT period.
- Ensure all trainees understand insurance policy processes.
- Monitor call-handling skills and customer service quality.
Must Have skills
Job Keywords
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