Process Trainer
Inspiration Manpower Consultancy Pvt Ltd
Posted
last week
Chennai
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
We are hiring Process Trainers with experience in Learning and Development for a top MNC in Chennai. The role requires flexible working in shifts and immediate availability.
About Company
Inspiration Manpower Consultancy Pvt Ltd specializes in recruiting for BPO and training roles across various industries.
Core Requirements
- Graduate or postgraduate degree
- 3-15 years experience in Process Trainer or Learning and Development
- People management experience
- Excellent communication skills
- Strong analytical skills
Responsibilities
- Lead and supervise agents handling various customer interactions.
- Achieve operational KPIs including quality and adherence.
- Conduct coaching sessions and performance reviews.
- Analyze team performance data and identify improvement opportunities.
- Ensure compliance with company processes and client requirements.
- Deliver training programs and track their effectiveness.
- Support onboarding and process transitions.
Must Have skills
Job Keywords
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