Process Specialist
Infosys BPM Philippines
Posted
last week
Muntinlupa City, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
Join Infosys BPM as a Process Specialist in Workforce Management. Utilize your analytical skills to support business initiatives and staffing models.
About Company
Infosys BPM Philippines is a leading business process management company, providing outsourcing services since 2007. They emphasize diversity and excellence in their operations.
Core Requirements
- Bachelor's degree
- 3 years of WFM experience
- Knowledge of WFM Scheduling tools
- Strong MS Office skills
- Ability to manage multiple tasks effectively
Responsibilities
- Create forecast and staffing models
- Provide analytical support for business initiatives
- Build relationships with business partners
- Identify upcoming changes to the business model
- Generate volume forecasts for contact centers
- Assess staffing drivers against plans
- Recommend actions based on analysis
Benifits
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
Must Have skills
Job Keywords
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