Process Manager
eClerx
Posted
3 months ago
Mumbai, Maharashtra, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Process Manager will play a key role in the WFM Program within Customer Operations. The candidate should have strong analytical skills and the ability to adapt to changing business needs.
About Company
eClerx is a productized services company that combines people, technology, and domain expertise to enhance business outcomes, focusing on innovation in technology and process management.
Core Requirements
- Any Graduate/Undergraduate
- Minimum 6 months of experience
- Basic knowledge of telecom technology
- Experience in workforce management
- Experience in customer support processes
Responsibilities
- Interact with field technicians for support.
- Check service statuses using diagnostic tools.
- Coordinate with operation managers and leads.
- Update status in internal and client systems.
- Maintain adherence to service level agreements.
- Prepare agent schedules and reports.
- Audit work orders for accuracy.
Must Have skills
Job Keywords
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