Process Associate
Capgemini
Posted
last week
Taguig, National Capital Region, Philippines
Onsite
PHP 25K
Entry Level
Full Time
Sema Summary
As a Process Associate, you will be the first point of contact for customers, delivering exceptional service. Your role involves handling inquiries and resolving issues to ensure customer satisfaction.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation, providing innovative solutions to clients.
Core Requirements
- Excellent English communication skills
- 1.5 years of customer service experience
- Ability to resolve customer issues efficiently
- Team player with a positive attitude
- College graduate
Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Clarify and resolve product or service issues.
- Maintain records of customer interactions.
- Follow communication procedures and guidelines.
- Escalate unresolved issues to internal teams.
- Provide feedback on the customer service process.
- Stay updated on product knowledge and policies.
Must Have skills
Job Keywords
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