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Process Associate
APL Logistics
Posted
4 days ago

Metro Manila

Onsite

PHP 50K

Entry Level

Full Time

Job Categories

Logistics Management Customer Operations Supply

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Sema Summary

The Process Associate at APL Logistics is responsible for ensuring customer and vendor requirements are accurately documented and adhered to within operational protocols. The role involves monitoring service requirements, resolving problems, and enhancing customer satisfaction through proactive relationship management. A minimum of 1 year of experience is required, and the position is based in Metro Manila, Philippines. Ideal candidates should be customer-oriented and possess strong English communication skills.

About Company

APL Logistics is a global leader in logistics and supply chain management, providing innovative solutions that enhance efficiency and visibility across various industries. With extensive warehouse capabilities, APL Logistics aims to support global supply chains while ensuring timely delivery and optimized processes.

Core Requirements

Minimum 1 year experience in logistics
Strong command of English
Customer-oriented
Ability to manage documentation
Knowledge of operational procedures

Responsibilities

Document and verify customer and vendor requirements
Ensure timely delivery of vendor documents
Resolve service-related issues promptly
Monitor bookings and manage service metrics
Document production according to profiles
Coach new hires on operational procedures
Coordinate daily activities with supervisors

Must Have skills

Customer serviceDocumentationProblem solvingCommunicationProcess improvement

Nice To Have Skills

MentorshipData analysisOperational planningTraining skillsTeam coordination

Job Keywords

LogisticsDocumentationCustomer serviceProcess managementProblem resolution

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