Problem Manager
Hoya
Posted
4 days ago
Makati, National Capital Region
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
The Problem Manager is responsible for managing the lifecycle of all problems within an organization to prevent incidents and minimize impacts. This role includes leading root cause analysis and driving problem management practices to maturity.
About Company
Hoya is a global med-tech company founded in 1941, specializing in innovative healthcare and information technology products. They employ approximately 38,000 people and operate in various fields including eyeglasses and medical endoscopes.
Core Requirements
- Bachelor's degree in Business or IT.
- ITIL Foundation certification.
- 5-7 years in Problem Management.
- Strong understanding of best practices.
- Experience in ITSM teams.
Responsibilities
- Identify and log problems in the organization.
- Drive root cause analysis using various techniques.
- Analyze data to prevent potential failures.
- Participate in major incident management processes.
- Collaborate with Change Control team on RFCs.
- Oversee RCA for failed Service Levels.
- Maintain the Known Error Database.
Must Have skills
Job Keywords
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