Problem Manager
Broadridge
Posted
last week
Metro Manila
Remote
PHP 80K
Senior Level
Full Time
Sema Summary
Broadridge is seeking a Senior Problem Manager to enhance incident management processes. The role involves documentation, analysis, and coordination among teams to improve service delivery.
About Company
Broadridge is a global technology leader in financial services, employing over 14,000 associates. The company specializes in operational resiliency and investor experience.
Core Requirements
- Background in IT Support or Service Desk
- Experience in incident documentation
- Strong analytical skills
- Exceptional communication abilities
- Ability to manage multiple priorities
Responsibilities
- Review incident and problem reports for clarity.
- Summarize key findings and document corrective actions.
- Ensure compliance with Problem Management processes.
- Track post-incident review progress.
- Identify patterns in incident data.
- Coordinate with global cross-functional teams.
- Maintain structured documentation of RCAs.
Must Have skills
Job Keywords
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