Player Support Specialist
TREAT
Posted
3 weeks ago
Philippines
Remote
PHP 30K
Mid Level
Full Time
Sema Summary
The Player Support Specialist at TREAT is responsible for addressing player issues primarily through email. This role requires proactive problem detection and clear communication skills.
About Company
TREAT is a gaming startup focused on combining gamification with animal welfare, allowing players to co-own and care for real pets in need.
Core Requirements
- Experience in customer support or similar roles
- Strong written and spoken English
- Willingness to learn quickly
- Ability to work independently
- Genuine interest in animal welfare
Responsibilities
- Respond to player emails professionally
- Investigate issues within the app
- Detect and escalate issues early
- Write internal notes and classify issues
- Identify patterns in player concerns
- Act as an early warning system for issues
- Collaborate with Product teams
Must Have skills
Job Keywords
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