Platform Administrator
SiteMinder
Posted
last week
Pune, Maharashtra, India
Remote
INR 50K
Mid Level
Full Time
Sema Summary
The Platform Administrator role focuses on managing and optimizing the Intercom platform for Customer Operations. It requires a hands-on approach to improve operational efficiency and support customer-facing teams.
About Company
SiteMinder is a leading hotel technology company offering solutions to help accommodation providers maximize their online reservations. They have a significant presence globally and support a wide range of hotelier needs.
Core Requirements
- Experience with customer service platforms
- Strong problem-solving skills
- Knowledge of workflow automation
- Ability to manage multiple projects
- Background in system documentation
Responsibilities
- Administrate the Intercom platform
- Develop automated customer workflows
- Manage vendor relationships
- Analyze project requirements
- Optimize platform usage
- Create system documentation
- Train platform users
Benifits
- Mental health initiatives
- Generous parental leave
- Hybrid work model
- Paid birthday leave
- Training for personal growth
Must Have skills
Job Keywords
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