Phone Support Associate
Coins.ph
Posted
2 months ago
Taguig, National Capital Region, Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
As a Phone Support Associate at Coins.ph, you will be responsible for assisting customers with inquiries and resolving issues via phone. This full-time, hybrid role requires excellent communication skills and a customer-centric approach. The ideal candidate will have experience in customer support and the ability to handle multiple tasks efficiently. The position is perfect for those looking to advance in a tech-savvy environment. Attractive benefits and a supportive team culture are included.
About Company
Coins.ph is a leading financial technology company in the Philippines that provides a platform for digital payments and cryptocurrency transactions.
Core Requirements
- High school diploma or equivalent
- Experience in customer service
- Strong verbal communication skills
- Ability to work in a hybrid environment
- Familiarity with digital payment platforms
Responsibilities
- Handle customer inquiries via phone.
- Resolve issues related to accounts.
- Provide information about services.
- Maintain customer satisfaction levels.
- Document customer interactions.
- Coordinate with other departments.
- Assist with training new support staff.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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